Our philosophy is a dynamic “Circle of Caring” where we support residents and families as an integral unit and everyone who works within and outside our walls is targeted on promoting their strengths and abilities and improving their quality of life. By nurturing those who live with us and work beside us, we cultivate a circle of mutual understanding and support.
Our focus on quality and resident centered care ensures that we are people’s first choice for a LTC home
We believe that people are our greatest asset – residents, families and staff. In recognizing this we need to uphold the following values:
RESIDENT CENTERED CARE:
Residents are the reason why we are in business. As a result they need to be at the center of everything that we do even driving the direction we take into the future.
HONESTY, EQUITY, FAIRNESS, RESPECT, INTEGRITY and TRANSPARENCY
These values are interwoven, it is impossible to have one without the other. By striving for these values in all our relationships, we will make decisions that support all of the people that we interact within our home
CONFIDENTIALITY and PRIVACY
We learn many things about the people that we care for and work with; it is important that this information is treated as private and confidential. People trust us to secure their information and only use it in a benevolent way
This value is one of the most important and the one that is the most challenging for staff, families and residents. The decisions come down to the balance between benefit and harm; a conflict between principles and personal choices. Ethics requires us to focus on respect for life, do good not harm and focusing on and supporting our resident’s wishes and choices
WORKPLACE HEALTH AND SAFETY
By focusing on teamwork, staff wellness, lifelong learning and continuous quality improvement, we provide a safe and healthy workplace for our staff. When staff take care of themselves and feel valued at work, their positive attitude is reflected in the care they provide our residents.